Shipping policy
1. Order Processing Time
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: During high-volume periods (like holidays or sales), processing may take an additional 1-2 business days.
2. Shipping Rates and Delivery Estimates
We offer various shipping methods to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Price |
|---|---|---|
| Economy Shipping | 7-14 Business Days | up to $5 |
| Standard Shipping | 8–10 Business Days | up to $35.82 |
| Express Shipping | 3-5 Business Days | up to $52.60 |
Estimated delivery times are based on the carrier's typical performance and are not guaranteed.
3. Domestic & International Shipping
- Domestic: We currently ship to all 50 states within the United States.
- International: We offer international shipping to Listed Countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
- Customs & Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Our store is not responsible for these charges if they are applied and are your responsibility as the customer.
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
5. Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If your address is a P.O. Box, please select [Economy/Standard/Express] shipping to ensure delivery.
6. Damaged or Lost Items
If you receive a damaged item, please contact us within [3] days of delivery at [Your Support Email] with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.